Abstract: Objective To enhance the monitoring and management of adverse drug reaction (ADR)reports so as to improve the quality of ADR surveillance and management and promote the safe and rational use of drugs. Methods The data on ADR reports was statistically analyzed and designed by the Department of Pharmacy as a table to find, using QCC management tools, the causes of problems with ADR surveillance and management before the QCC was employed. Measures for improvement were drafted and the effect was confirmed. Results After the adoption of the QCC, the level of ADR monitoring and management was greatly improved. The incidence of unrecorded causes of disease, delayed reports and improper writing of reports was decreased significantly, with an improvement rate of 68.1%. The target achievement rates were 123.1%, 112.5% and 116.7%, respectively. The levels of communication and coordination and work efficiency were obviously improved, and the QCC technique was improved significantly. Conclusion The QCC activities carried out in our hospital have helped to standardize the monitoring and management of ADR reports while improving the patients' awareness of safe and rational drug use.

Key words: quality control circle, pharmacy department, adverse drug reactions, monitoring and management, pharmacoligilance